We strive for complete customer satisfaction and send out surveys when a job is complete so we can receive valuable input from our customers. Here are some of the results we received so far in 2014 from our surveys.

 


Comments received from our customers who completed a survey after their installation:

“I first used Solar Art about ten years ago when I restored a floor to ceiling leaded glass window in my living room with their Spectraselect window film. Prior to their work I could not enjoy my living room as the early morning sun usually turned my living room into an oven by 9:00 a.m. They did a magnificent job and I wanted them to do my kitchen window as well, but restoring all the small pieces of leaded glass made restorations costs prohibitive at the time. This year I finally restored the kitchen window which also contained panels of stained glass and many, many irregular shapes. On a sunny day, you could not enjoy breakfast their either as the butter would melt in the heat, drain off the table and onto the floor. Human beings didn’t fare much better. Now both rooms are cool and pleasant. The light is glare free, so I no longer enter either my living room or kitchen by squinting. I sit comfortably next to the kitchen window enjoying both my coffee and the view. NOWHERE, though many of the glass panels are small and irregular (many are larger too) are there any signs that a film is on the glass. There are no air bubbles, nor can you see any edge to the film along the fine leaded edge of each window pane. The living room was done nearly ten years ago and the film looks as good now as the day it was applied. Solar Art showed up promptly both times and though they took their time to make sure the product was applied properly and to the highest standards, the work was finished in a timely manner. My windows now reflect some 60% of the sun’s heat and 99.9% of the UV light. I am positively in love with my kitchen and look forward to my morning coffee each and every morning, no matter the heat in Los Angeles. David K. is correct. “Look no further!” I wouldn’t dream of it.”

“Very professional, friendly, and thorough. Did a great job. I can’t imagine using anyone else. Look no further!”

“We work with dealers all over the country, you are by far the most efficient and easiest to deal with. The communication path is refreshing. Thanks so much for the partnership and help.”

“Arturo is fantastic! He really went above and beyond what I expected. He was fast, efficient, And clean. The following week I had my cleaning lady come and she didn’t understand that you aren’t supposed to clean the windows. I called in and Arturo called me back and explained everything to her in spanish. I think the after care should also be in spanish. My windows look great – no one can tell I have anything on them.”

“Easy and professional- we were very pleased with both the product and the service.”

“This is the third time I have used this company and will do so again!”

“Special thanks to Jennifer for her help!”

“Great Company.  Very thorough and competent.”

“Very helpful staff & installers. Would definitely recommend.”

“What a pleasure!  Customer service Michelle was great – scheduled my appointment within a few days of my call.  And Artutro did an excellent job in installing.  I would highly recommend Solar Art to everyone.”

“Loved the salesperson, loved the installer, love the product. I can’t wait until I can finish the remaining windows.”

“Your team came out and installed some additional window film this morning, and I have to say how impressed I was with them. They made a suggestion and then did it — which involved removing some film they installed a couple of weeks ago to one a shade darker — without charging me for the “take off” fee. Wow! I really appreciate their and think this latest installation of film on the five additional windows will do the trick. Your crew was very nice, fast and cleaned up. If I were on Yelp, I would write you an outstanding review, but I’m not! Still, you may use me for reference.”

“I love love love Solar Art! I am a window covering designer and this is the only company that I have chosen to do business with on my jobs. I encourage my clients to buy the window film as it protects the custom drapery, keeps a lot of heat out of a room, protects pictures, wall art and the floor. It’s like buying insurance….you really can’t see it, but it’s there all of the time to protect your things.

Customer Service is a big part of my business and I can honestly tell you that their standard is excellent. They answer any questions I might have, send me samplers, the installers show up on time and are very professional.
Use them … you won’t be disappointed.”

“I would definitely use Solar Art Window Film again. They were very professional throughout the bidding, scheduling, and installation process.”

“Solar Art came in $200 lower than competitors bids to remove window tinting from numerous windows in my home. They were on time, courteous and very professional. I would use them again.”

“On time and quality of workmanship is excellent.”

“Best quality workmanship I’ve seen in a long time. Would call you again for future projects and would recommend Solar Art anytime.”

“I wanted to take this opportunity to compliment your installers for not only their workmanship but also the clean up they provided us with the installation. We are completely satisfied with your company.”

“From start to finish everyone did a great job.”

“A bit pricey, but the installers did a great job. Were polite, efficient, and neat.”

“We have been return customers for several houses and would recommend and have recommended you highly.”