We strive for complete customer satisfaction and send out surveys when a job is complete so we can receive valuable input from our customers. Here are some of the results we received from our surveys.

 


Partial list of comments received from our customers who completed a survey after their installation in 2015 :

“Really pleased with how the doors came out. The details on the horses look amazing! Glad we went with it. They look great all around. Just want to say thank you for the getting this down with efficiency and excellence.”
“I wanted to let you, Michelle and Bob know that the tenant called specifically to thank you for the beautiful job you did in his office. He said the shade you helped him pick was perfect and he is very happy. Thank you very much.”
“With contacting Solar Tint we had all the old product removed and replaced with new film, the office stays so much cooler even when the sun shines directly on them. The energy saving was great also. Becker’s would recommend Solar Art without any issues. The Service team installing the new film, not only were professional and also clean up everything before leaving our facility. Becker’s Fabrication, Inc., is very happy with Solar Art.”
“I can’t thank you enough and express how pleased my experiences have been with you and your company. You guys are perhaps the most professional subcontractors I’ve worked with and I’ve worked with several hundreds over the last 15+ years.”
“Our estimator, Blair Organ, was punctual, professional, and very knowledgeable. The two installers arrived on time. They protected our new hardwood floor, were very proficient and careful during the 2-hour cutting and installation process, and completely cleaned up when finished. They also left me a printed sheet with care instructions for our new film. About two weeks later, we received a copy of the film warranty by U.S. mail. The entire process went smoothly, and we are entirely satisfied with the final result.”
“George was the salesman, came out and showed us what the product was, and the choices of tint and UV protection. He measured everything, then he had an estimate sent. He also came to do a test window for us, which was extremely helpful — we were worried about the tint being too dark. But having the test window helped us decide to do all of the windows — once we said yes, Michelle in the office called and set us up for an appointment that week (actually, the next day, filling in for a cancellation), and it was all done very quickly. The installer cleaned all the windows first, then applied the film, and then cleaned up the mess afterwards. So far we’re very pleased. We haven’t had really hot days yet, but we have a lot of south-western facing windows with no shade at all, and the top floor windows create a greenhouse effect. We can already tell the difference. It’s a ‘touch’ darker inside, but I suspect we won’t be running the AC at full tilt as soon as the hot weather returns months hits. Very happy with the work.”
“It was very professional. They were very happy and very clean. My representative was Bob Mason and he did an outstanding job.”
“Great! They were quick, easy, professional, and to the point.”
“It went great! My goal was to cut down on the heat blazing in from west facing windows in the summer, but I was very nervous about the product impeding my gorgeous view. The salesman was on time and professional. He gave me samples of two different heat blocking levels to live with for a while before making my decision. I decided to go with the lighter product on my view windows, and darker product on windows facing the neighbor’s house. Michelle in the office was very helpful. The bid was returned within a couple of days, and then she quickly modified it when I decided to add more windows. The workman was prompt. I was still nervous about my view, so he put the product on one window so I could really see it. Once that was done, my worries were over- it looked great. The workman took his time and was very careful to make everything look nice. The french doors were especially difficult with 30 panes. Apparently it is also more difficult to work with wood frames. But everything looks fantastic. My view is still beautiful- in some ways it is even clearer because it cuts down on the glare. The view of city lights at night are still nice too, although the product increased the reflective quality of the windows, which means it is harder to see out when the inside lights are on. But once I dim the lights, the view is still sparkling. It is winter, so hard to tell how much it cuts down on the heat, but I can now sit in my favorite spot in the late afternoon without getting too warm. I may have been able to get this done more cheaply, but in general, you get what you pay for.”
“I loved the job Richard & Guillermo did so I wanted to pass it on. The guys were efficient, kind, some of the best workers I have ever had in my home. I wish I had more work for them to do.”
“The frosted logos are installed and look great. Your guys are awesome!”
“The installation looks fantastic! Thank you so very much for arranging. Arturo and Daniel represent your company very well and I enjoyed their professional behavior and friendly disposition.”

2014 Customer Comments


Comments received from our customers who completed a survey after their installation in 2014 :

“I first used Solar Art about ten years ago when I restored a floor to ceiling leaded glass window in my living room with their Spectraselect window film. Prior to their work I could not enjoy my living room as the early morning sun usually turned my living room into an oven by 9:00 a.m. They did a magnificent job and I wanted them to do my kitchen window as well, but restoring all the small pieces of leaded glass made restorations costs prohibitive at the time. This year I finally restored the kitchen window which also contained panels of stained glass and many, many irregular shapes. On a sunny day, you could not enjoy breakfast their either as the butter would melt in the heat, drain off the table and onto the floor. Human beings didn’t fare much better. Now both rooms are cool and pleasant. The light is glare free, so I no longer enter either my living room or kitchen by squinting. I sit comfortably next to the kitchen window enjoying both my coffee and the view. NOWHERE, though many of the glass panels are small and irregular (many are larger too) are there any signs that a film is on the glass. There are no air bubbles, nor can you see any edge to the film along the fine leaded edge of each window pane. The living room was done nearly ten years ago and the film looks as good now as the day it was applied. Solar Art showed up promptly both times and though they took their time to make sure the product was applied properly and to the highest standards, the work was finished in a timely manner. My windows now reflect some 60% of the sun’s heat and 99.9% of the UV light. I am positively in love with my kitchen and look forward to my morning coffee each and every morning, no matter the heat in Los Angeles. David K. is correct. “Look no further!” I wouldn’t dream of it.”
“Very professional, friendly, and thorough. Did a great job. I can’t imagine using anyone else. Look no further!”
“We work with dealers all over the country, you are by far the most efficient and easiest to deal with. The communication path is refreshing. Thanks so much for the partnership and help.”
“Arturo is fantastic! He really went above and beyond what I expected. He was fast, efficient, And clean. The following week I had my cleaning lady come and she didn’t understand that you aren’t supposed to clean the windows. I called in and Arturo called me back and explained everything to her in spanish. I think the after care should also be in spanish. My windows look great – no one can tell I have anything on them.”
“Easy and professional- we were very pleased with both the product and the service.”
“This is the third time I have used this company and will do so again!”
“Special thanks to Jennifer for her help!”
“Great Company. Very thorough and competent.”
“Very helpful staff & installers. Would definitely recommend.”
“What a pleasure! Customer service Michelle was great – scheduled my appointment within a few days of my call. And Artutro did an excellent job in installing. I would highly recommend Solar Art to everyone.”
“Loved the salesperson, loved the installer, love the product. I can’t wait until I can finish the remaining windows.”
“Your team came out and installed some additional window film this morning, and I have to say how impressed I was with them. They made a suggestion and then did it — which involved removing some film they installed a couple of weeks ago to one a shade darker — without charging me for the “take off” fee. Wow! I really appreciate their and think this latest installation of film on the five additional windows will do the trick. Your crew was very nice, fast and cleaned up. If I were on Yelp, I would write you an outstanding review, but I’m not! Still, you may use me for reference.”
“I love love love Solar Art! I am a window covering designer and this is the only company that I have chosen to do business with on my jobs. I encourage my clients to buy the window film as it protects the custom drapery, keeps a lot of heat out of a room, protects pictures, wall art and the floor. It’s like buying insurance….you really can’t see it, but it’s there all of the time to protect your things.
Customer Service is a big part of my business and I can honestly tell you that their standard is excellent. They answer any questions I might have, send me samplers, the installers show up on time and are very professional.
Use them … you won’t be disappointed.”
“I would definitely use Solar Art Window Film again. They were very professional throughout the bidding, scheduling, and installation process.”
“Solar Art came in $200 lower than competitors bids to remove window tinting from numerous windows in my home. They were on time, courteous and very professional. I would use them again.”
“On time and quality of workmanship is excellent.”
“Best quality workmanship I’ve seen in a long time. Would call you again for future projects and would recommend Solar Art anytime.”
“I wanted to take this opportunity to compliment your installers for not only their workmanship but also the clean up they provided us with the installation. We are completely satisfied with your company.”
“From start to finish everyone did a great job.”
“A bit pricey, but the installers did a great job. Were polite, efficient, and neat.”
“We have been return customers for several houses and would recommend and have recommended you highly.”

2013 Customer Comments


Overall:

fullstarfullstarfullstarfullstarstar
Average Customer Review:
4.87 out of 5 (78 reviews)

Sales:

fullstarfullstarfullstarfullstarstar
Average Customer Review:
4.82 out of 5 (78 reviews)

Installers:

fullstarfullstarfullstarfullstarstar
Average Customer Review:
4.76 out of 5 (78 reviews)

Customer Service:

fullstarfullstarfullstarfullstarstar
Average Customer Review:
4.90 out of 5 (78 reviews)

Would You Recommend Solar Art Window Film?

  • 77 of 78 responded: Yes
  • 1 of 78 responded: Undecided or Did Not Respond
  • 0 of 78 responded: No

 

Comments received from our customers who completed a survey after their installation in 2013 :

“Will definitely recommend you to others!”
“Michelle is an exemplary employee!! She is professional,knowledgeable,friendly efficient,and responsive. Her organization and follow-up are superb. I can feel confident things will be done properly when she is involved. A true treasure!! I also appreciate how Solar Art has honored their product warranties with a high degree of professionalism.”
“Very cooperative, very professional, very pleasant to do business with.”
“The installers where awesome!! No complaints they did a great job.”
“Great experience throughout.”
“Your knowledge combined with attentive customer service made my decision so much easier! The installers were quick, honest, and efficient. Thank you so much”
“Love them!”
“Could not have asked for a more pleasant experience, from talking to Jennifer and exchanging emails with her, to Blair giving the estimate and explaining the process, to Freddy doing the installation. I highly recommend Solar Art.”
“Fully satisfied customer! Yes, I actively recommend!”
“i’m just a tiny bit sorry i didn’t inquire further re. REMOVING the old film on some add’l. windows and replacing with the “10” that we used on all the other windows to complete the house — the “10” film is really effective for me as i’m legally blind and i can’t believe the improvement in terms of glare, too-brightness, etc. etc. maybe some time in the future ? perhaps removing old film isn’t as easy as i might think ???”
“Our School Director and the church will use your company when they are ready to do their windows.”
“Professional , punctual, and just what I needed.”
“Your sales person arrived at the scheduled time, quickly measured the windows to be treated, and followed up with a written proposal that was sufficiently detailed so that we could choose among alternatives. The installation person showed up at the scheduled time,proceeded with the installation with skill and efficiency and cleaned up prior to departure. The window film has significantly reduced the afternoon heat load without noticeably diminishing the amount of light in the rooms which is precisely the effect we desired. Well done.”
“Installers were prompt, courteous, and skilled. Beautiful job. I am still getting used to the amount of tint. Wife loves it. Faded furniture was her issue.”
“We are so happy and our garage and bedrooms are so much cooler! Thank you!”
“The installer was on time. He was efficient. The staff is friendly and helpful.”
“Only issue is we wanted one more window done and they did not have enough film.”
“I am actually recommending you and your product to Easy Turf who installed our artificial lawn as I am sure many of their customers will require this as well.”
“Service, product, competitive pricing all excellent. Salesperson (Bob) was helpful to our decision-making process. Scheduling was easy. Installer (Arturo) was just great – he really did a great job and after he left, you wouldn’t even know he had been here. We’re very pleased & will enthusiastically recommend you to others.”
“I am a repeat customer (2 small installations.) I was treated courteously and professionally each time. Thanks.”
“Excellent, thank you for the superb service and work, Bob, and everyone!!”
“This is the 2nd time my architect and I have used Solar Art. We are quite pleased with the work and will be recommending the company to our interior designer.”
“Great service!! The sales person and installer were friendly, professional and did a great job…”
“Thank you Michelle Benyamini and Dawn Baggs, and to the rest of your team!”
“Incredible service, great professionalism.Solar Art has been extremely accommodating to the special needs of my residence, a mid-century house of glass.Bob and Michelle have bent over backwards to make sure I am completely satisfied with the job.I couldn’t be more pleased with your company.”
“The whole experience from A to Z was amazing.”
“Everything was great and on time. I appreciate it!”
“Solar Art is the ONLY tinting company that we would use. We’ve had a great history working with you guys.”
“Paul was very helpful in suggesting what product would meet our request, and a week later, Pedro was very good at installing the product in a timely manner – and even arranged for a window that wasn’t in the original list.”
“No complaints! The whole experience was positive…thanks again!”
“Excellent service and installation. Thanks.”
“Excellent work.”
“We have recommended you to several friends.”

2012 Customer Comments


Overall:

fullstarfullstarfullstarfullstarstar
Average Customer Review:
4.82 out of 5 (128 reviews)

Sales:

fullstarfullstarfullstarfullstarstar
Average Customer Review:
4.88 out of 5 (128 reviews)

Installers:

fullstarfullstarfullstarfullstarstar
Average Customer Review:
4.75 out of 5 (128 reviews)

Customer Service:

fullstarfullstarfullstarfullstarstar
Average Customer Review:
4.88 out of 5 (128 reviews)

Would You Recommend Solar Art Window Film?

  • 123 of 128 responded: Yes
  • 5 of 128 responded: Undecided or Did Not Respond
  • 0 of 128 responded: No

 

Comments from customers who have completed our survey in 2012 :

“Solar Art is one of the best companies to work with in Los Angeles. They do not disappoint, for they are organized, professional, friendly and understand tight deadlines & immediate needs.”
“Best film company I’ve ever worked with. And as a regional energy manager, I work with a lot.”
“We really appreciate the consistent & excellent service Michelle has provided Interior Services this past year. Your services have enabled us to extend a new layer of added value to our clients. We’re looking forward to doing more business with Solar Art in 2013.”
“Nothing to say but great communication and prompt service.”
“We have used your services many times and have always been happy. Thanks so much.”
“I was referred to Solar Art by a friend, who was very pleased with your product and installation. I am likewise really pleased and impressed with the knowledge, skill and courtesy of Paul, Israel, and Alejandro, and wanted to let you know that they did a great job!”
“I was very impressed with Solar Art – the quality of materials, the in-office staff and, of course, the installers. All top notch, friendly and well worth recommending. ”
“Great job all the way around! What a difference a little solar film makes on your windows! My furniture is now protected and the sun’s heat has been reduced substantially!”
“Very pleased with the office staff, installers and the end result!”
“We are repeat customers. A while back we had a warranty issue. The manufacture of the film we used had gone out of business but Solar Art performed the warranty work anyway. With customer service we will continue to be repeat customers. ”
“Michelle does a fantastic job answering questions, providing samples and processing estimates. We are very happy with your service!!”
“I have had a wonderful experience with your company. Love my lower light windows, they are perfect.”